Frequently Asked Questions
Everything you need to know about your JW PEI UK shopping experience.
What materials are JW PEI bags made of?
JW PEI is committed to sustainable fashion. Our bags are crafted using high-quality vegan leather made from recycled plastic bottles and premium polyurethane, ensuring luxury aesthetics without the use of animal products.
How long does shipping take within the UK?
Standard shipping to the UK typically takes 7-12 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Will I have to pay customs duties or taxes?
For orders shipped to the UK, VAT is included in the final price at checkout. Most orders under the de minimis threshold will not incur additional customs duties, but please check your local regulations for high-value imports.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be in their original condition, unused, and with all original packaging and tags attached to be eligible for a refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options such as Klarna for our UK customers.
How do I care for my JW PEI vegan leather bag?
To maintain the look of your bag, wipe it gently with a soft, damp cloth. Avoid contact with harsh chemicals, perfumes, or prolonged exposure to direct sunlight to prevent fading or damage.